rajabaji h5 Privacy Policy

rajabaji h5 treats the protection of its members' personal information as a top priority. This Privacy Policy ("Policy") sets out what information rajabaji h5 ("Platform", "we") collects from users ("you", "member"), how that information is used, with whom it is shared, and how securely it is stored.

By using any rajabaji h5 service — whether the website, mobile app, or any other digital channel — you are considered to have agreed to the terms of this Policy. This Policy is an integral part of our Terms and Conditions; reading both documents together will give you a complete understanding of the legal framework governing the service.

This Policy applies to individuals residing in Bangladesh. rajabaji h5 provides services only to persons aged 21 or above. Age verification information must be provided at the time of account registration, and we do not knowingly collect information from underage individuals.

rajabaji h5 collects only the information that is genuinely necessary for operating the service, ensuring security, and communicating with members. The types of information we collect are described below:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (to confirm identity when required)
• Residential address
• Username and password (stored in encrypted form)

2.2 Financial Transaction Information

• Details of deposit and withdrawal transactions
• bKash, Nagad, Rocket, or Upay account numbers (partial, stored securely)
• Transaction date, time, and amount

2.3 Technical and Usage Information

• IP address and device type
• Browser type and version
• Website or app usage logs (login times, pages visited, game sessions)
• Data collected through cookies and similar tracking technologies

2.4 Communication Information

• Records of conversations with the support team via live chat or email
• Details of complaints, appeals, or enquiries

rajabaji h5 uses collected information only for the purposes listed below. If information is ever used for any purpose beyond these, members will be informed in advance and, where applicable, their consent will be obtained.

3.1 Service Operations

Information is used to create accounts, verify logins, process deposits and withdrawals, manage game sessions, and provide bonuses and promotions.

3.2 Identity and Age Verification

Identity verification information is used to confirm that all members using the service are at least 21 years old and to prevent duplicate accounts.

3.3 Security and Fraud Prevention

Technical information is analysed to prevent cyber attacks, fraud, money laundering, and unauthorised access. All data transmission is secured through SSL encryption.

3.4 Member Support

Communication and account information is used to verify a member's account details when providing support via 24/7 live chat and email, ensuring accurate assistance.

3.5 Legal Obligations

Information may be retained and disclosed where required to comply with applicable law or a legitimate request from an authority.

rajabaji h5 uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device that help remember your preferences and session information on subsequent visits.

4.1 Essential Cookies

These cookies are necessary to maintain login sessions, validate security tokens, and run the core functions of the platform. They cannot be disabled.

4.2 Functional Cookies

These cookies are used to save language preferences, game settings, and interface customisation. Disabling them may limit certain features.

4.3 Analytics Cookies

Aggregated and anonymous data is collected to understand site usage patterns, which helps improve the quality of the service. This type of cookie can be controlled through your browser settings.

rajabaji h5 never sells members' personal information or transfers it to third parties for commercial purposes. However, necessary information may be shared in the limited circumstances below:

5.1 Payment Processors

Transaction-related information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal processes. These providers follow their own privacy policies.

5.2 Game Software Providers

The minimum session information required to manage game sessions is shared with our partner game providers, including Evolution, Pragmatic Play, PG Soft, and JILI. This information is used solely for running the games.

5.3 Technical Service Providers

Companies providing cloud hosting, cybersecurity, and data analytics services may have access to limited information under strict confidentiality agreements.

5.4 Legal Obligations

Information may be disclosed when required by a court order, government directive, or applicable law. In such cases, only the necessary information will be provided to the relevant authority.

rajabaji h5 has adopted internationally recognised technical and organisational measures to protect members' information. The main security layers are described below:

6.1 Encryption

All data transmission is encrypted using SSL/TLS protocols. Passwords and sensitive financial information are stored in encrypted form in the database — they are never stored in plain readable text.

6.2 Access Control

Access to internal systems is restricted to authorised staff only. A role-based access control system ensures that each staff member can only view the information needed to carry out their responsibilities.

6.3 Regular Security Audits

Regular security audits are conducted to identify system vulnerabilities. When suspicious activity is detected, automated alerts are triggered and the security team responds immediately.

6.4 Data Backup

Regular backups are taken and stored in a secure location to protect against data loss or accidental deletion.

However, no digital method is 100% secure. You also play a role in keeping your account safe — use a strong password and never share your OTP with anyone.

rajabaji h5 does not retain information beyond the period necessary. Retention periods for different types of information are determined according to the following guidelines:

7.1 Active Accounts

Information necessary to provide the service will be retained for as long as your account remains active.

7.2 Inactive or Closed Accounts

After an account is closed or becomes inactive, necessary information is kept for a defined period to meet legal obligations, resolve disputes, and prevent fraud, after which it is securely deleted.

7.3 Transaction Information

Records of financial transactions are retained for the period required by applicable legal requirements.

As a member of rajabaji h5, you have certain rights regarding your own personal information. You may contact our support team at any time to exercise these rights.

8.1 Right of Access

You may request to know what information rajabaji h5 holds about you. We will provide a summary of that information within a reasonable time.

8.2 Right to Correction

If your account contains incorrect or outdated information, you may request a correction. The information will be updated after your identity has been verified.

8.3 Right to Close Your Account

You may request to close your account at any time. Once any outstanding transactions are settled, the account will be closed and the information held will be deleted after the legally permitted minimum retention period.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can turn this off through your account settings or by contacting the support team. However, important service-related messages (such as transaction confirmations) will continue to be sent.

Visit our Responsible Gaming page to learn more about responsible play and to use the self-control tools available.

rajabaji h5 services are strictly for individuals aged 21 and above. We do not intentionally collect information from anyone under 21 or allow them to register an account.

Age verification is in place at registration, and if there is reason to believe that an account is being operated by a minor, that account is suspended immediately and investigated. If any information from a minor has been collected by mistake, it will be deleted without delay.

If a parent or guardian believes their child's information has been collected in error, they may contact our support team directly.

rajabaji h5 reserves the right to update this Privacy Policy as needed. Changes will be published on this page, and members will be notified of significant changes by email or through a notification on the platform.

Continued use of the service after an update will be taken as your agreement to the revised Policy. We therefore recommend checking this page regularly.

For a full understanding of our service terms, read our About rajabaji h5 page, where the platform's background and service details are described in full.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the rajabaji h5 support team. Our team provides support in both Bengali and English, seven days a week, 24 hours a day.

For answers to common questions, visit our FAQ page — many frequently asked topics are already answered there.